qk98 Frequently Asked
Questions

qk98 requires a valid government-issued identity document for KYC — your CNIC (Computerised National Identity Card) is the standard accepted document for Pakistani players. You may also submit a valid Pakistani passport. A clear photo or scanned copy of the front and back of your CNIC is sufficient. KYC is completed before your first withdrawal is processed.

The minimum age to register and play on qk98 is 21 years. This is a strict requirement enforced during registration and verified again at the point of your first withdrawal. Any account found to belong to a player under 21 years of age will be immediately suspended. qk98 takes its age verification obligations seriously under its international gaming licence.

On the qk98 Login page, click the "Forgot Password" link beneath the password field. Enter the email address registered to your account and qk98 will send a password reset link within a few minutes. Check your spam folder if the email does not arrive. Click the link, enter a new password, and you will be logged in straight away.

No. qk98 strictly allows one account per player, per household, and per device. Operating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and balances forfeited. If you believe a duplicate account was accidentally created, contact support at [email protected] immediately to resolve the situation.

To close your qk98 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and the reason for closure. Withdraw any remaining balance before making the request. Accounts are fully closed within 5 working days. If you are closing for responsible gaming reasons, please also consider activating self-exclusion.

qk98 offers a large library of video slot games from leading international software providers, covering classic three-reel slots, five-reel video slots, and progressive jackpot titles. Games are categorised by theme, provider, and volatility level so Pakistani players can find something that suits their style and budget. All slots on qk98 use certified random number generators for provably fair results.

Yes. qk98 covers Pakistan Super League (PSL) matches extensively during the season, offering pre-match and in-play betting markets including match winner, top batsman, highest opening partnership, total sixes, and more. International cricket fixtures — Test matches, ODIs, and T20Is involving Pakistan — are also available. Cricket is one of the most popular betting categories on qk98 among Pakistani players.

RTP stands for Return to Player — it is the percentage of all wagered money a slot game pays back to players over a statistically large number of spins. For example, a slot with 96% RTP returns Rs 96 for every Rs 100 wagered on average over time. qk98 publishes RTP figures for all slot titles in the game information panel. Higher RTP slots generally offer better long-term value for players.

Yes. qk98 is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete qk98 platform — including casino games, cricket betting, slots, fishing games, and e-sports — directly through your mobile browser at qk98.net without needing to download a separate app. The mobile experience is smooth, fast, and supports JazzCash and EasyPaisa payments natively.

Yes. All live casino games on qk98 are streamed from licensed studios using real dealers, physical cards, and roulette wheels — eliminating the possibility of algorithm manipulation. qk98's software providers are certified by independent testing agencies. qk98 operates under an international gaming licence, which requires regular third-party audits of all games for fairness and compliance.

qk98 operates under an international gaming licence issued by a recognised offshore gaming jurisdiction. This licence requires qk98 to meet strict standards for player fund security, game fairness, responsible gaming provisions, and anti-money laundering compliance. Pakistani players access qk98 under this international licence framework. qk98 does not hold a local Pakistani gaming licence as no such framework currently exists in Pakistan.

Log in to qk98 and go to Account Settings, then select Responsible Gaming and choose Self-Exclusion. Pick your exclusion duration — from 6 months up to permanent closure — and confirm. Your account will be fully locked within 24 hours and all marketing communications will stop. Alternatively, email [email protected] with the subject "Self-Exclusion Request" for urgent assistance. Self-exclusion cannot be reversed before the chosen period ends.

qk98 allows you to set daily, weekly, or monthly deposit limits in PKR from the Responsible Gaming section of your Account Settings. Once a limit is applied it takes effect immediately. You can reduce your limit at any time with instant effect. Increasing a limit requires a 72-hour cooling-off period before the higher limit becomes active — a deliberate safeguard to protect players.

You can reach qk98 customer support via live chat available inside your logged-in account, or by emailing [email protected]. The support team is available 24 hours a day, 7 days a week. For responsible gaming matters — including self-exclusion requests and deposit limit changes — qk98 prioritises these enquiries and aims to respond within 24 hours. All communications are handled in strict confidence.